Code of Vermont Rules Agency 31 - DEPARTMENT OF PUBLIC SERVICE
Overview of CVR Agency 31
Agency 31 governs the rules, functions, and operations of Vermont’s Department of Public Service (DPS). The DPS is responsible for overseeing the state’s public utilities, energy systems, and services that affect the general welfare of Vermont residents. Its role includes regulation, planning, monitoring, and consumer protection in areas such as electricity, natural gas, telecommunications, and energy efficiency programs.
Key Areas Covered Under Agency 31
Mission and Purpose
Ensure safe, reliable, and affordable utility services for Vermont residents.
Promote efficient use of energy and sustainable energy development.
Protect the interests of consumers while supporting public and private utility providers.
Organizational Structure
Defines divisions and offices within the DPS, such as:
Utility regulation and oversight
Energy planning and efficiency programs
Consumer protection and complaint resolution
Leadership roles, including the Commissioner and other key officials.
Utility Regulation
Oversight of electric, natural gas, and telecommunications utilities.
Rules for rates, service quality, and infrastructure investments.
Approval and monitoring of utility expansion or modification projects.
Energy Planning and Policy
Develop long-term state energy plans and policies.
Promote renewable energy, energy conservation, and efficiency programs.
Coordinate with federal and regional energy agencies.
Consumer Protection
Procedures for handling consumer complaints against utility providers.
Guidelines for billing disputes, service interruptions, and safety concerns.
Education programs to inform the public about energy use, safety, and rights.
Reporting and Accountability
Utilities must submit reports, audits, and compliance data to DPS.
DPS evaluates performance, service reliability, and adherence to regulations.
Public transparency through annual reports and public meetings.
Collaboration with Other Agencies
Coordination with legislature, regulatory boards, municipalities, and environmental agencies.
Partnerships to implement renewable energy projects, conservation programs, and infrastructure improvements.
Administrative Procedures
Rulemaking processes, including public notice, hearings, and comment periods.
Procedures for appeals, petitions, and enforcement actions.
Ethical and operational standards for DPS staff.
Purpose of Agency 31
The primary goals of CVR Agency 31 are to:
Ensure reliable, safe, and affordable public services in Vermont.
Promote energy efficiency and sustainable resource use.
Protect consumer rights and provide mechanisms for dispute resolution.
Maintain regulatory oversight of utilities to comply with state policies.
Provide planning and guidance for the long-term energy and utility infrastructure of Vermont.
✅ In short: CVR Agency 31 establishes the regulatory and operational framework for Vermont’s Department of Public Service, covering utility oversight, energy planning, consumer protection, reporting, and coordination with other agencies to ensure safe, affordable, and sustainable public services.
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