Code of Vermont Rules Agency 30 - PUBLIC UTILITY COMMISSION
Overview
Agency 30 – Public Utility Commission (PUC) establishes the rules and procedures for regulating public utilities in Vermont, including electricity, natural gas, telecommunications, water, and other utility services. The PUC ensures that utilities operate safely, reliably, and fairly, balancing the needs of consumers, the environment, and the utility industry.
The rules cover everything from rate-setting and service standards to consumer protection and utility operations.
Key Areas of Agency 30 – PUC
1. Authority and Purpose
The PUC derives its authority from Vermont state law to regulate public utilities.
Its main goals are to:
Ensure safe and reliable utility service.
Approve reasonable rates for consumers.
Promote efficient utility operations.
Encourage sustainable energy practices and environmental compliance.
2. Utility Regulation
Rates and tariffs: Utilities must submit proposed rates for review and approval by the PUC.
Service standards: Rules for maintaining safe, reliable, and high-quality service for electricity, gas, water, and telecom.
Operational compliance: Utilities must follow reporting requirements, inspections, and audits to demonstrate regulatory compliance.
3. Consumer Protection
Establishes processes for handling customer complaints, disputes, and inquiries.
Prevents unfair practices like unauthorized service disconnections or misleading billing.
Requires utilities to provide clear information about rates, service terms, and policies.
4. Licensing and Certification
Utilities may need certificates of public good (CPG) to operate or expand service.
Licenses are issued for:
Electric and natural gas providers
Telecommunications companies
Water utilities
The PUC ensures these entities meet technical, financial, and legal requirements.
5. Energy and Environmental Programs
Administers programs to promote energy efficiency and renewable energy adoption.
Reviews utility plans for environmental compliance and sustainable practices.
Coordinates with state energy agencies for long-term energy planning.
6. Rate Cases and Hearings
Utilities proposing rate changes must submit evidence to justify increases.
The PUC conducts formal hearings, allowing public comment and participation.
Rate decisions balance utility revenue needs with affordability for consumers.
7. Reporting and Recordkeeping
Utilities must maintain accurate records of operations, finances, and service performance.
Reports are filed periodically with the PUC for review and regulatory oversight.
8. Enforcement
The PUC can impose penalties or corrective actions for violations of rules.
Authority includes:
Fines for noncompliance
Orders to correct unsafe or unfair practices
Revocation of licenses or certificates if necessary
✅ Summary
Agency 30 – Public Utility Commission ensures that Vermont’s utilities operate safely, efficiently, and fairly. It regulates:
Utility operations and rates.
Consumer protections and dispute resolution.
Licensing and certification for utilities.
Energy efficiency, environmental compliance, and renewable energy programs.
Enforcement, reporting, and audits to maintain accountability.
In essence, the PUC serves as a watchdog and regulator, balancing the needs of consumers, utilities, and the state’s energy and environmental goals.
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