Connecticut Administrative Code Title 16 - Public Service Companies
Connecticut Administrative Code – Title 16: Public Service Companies
Title 16 of the Connecticut Administrative Code deals with public service companies, which are utilities and companies that provide essential services such as electricity, gas, water, and telecommunications. These regulations are created under the authority of the Connecticut Public Utilities Regulatory Authority (PURA) and the Connecticut General Statutes, and they govern how these companies operate to protect consumers and ensure reliable services.
Key Areas Covered in Title 16
Rates and Tariffs
Procedures for public service companies to submit rate changes.
Rules for calculating, approving, and publishing tariffs.
Guidelines for billing, surcharges, and fees for customers.
Service Standards
Minimum service quality standards for utilities (e.g., reliability of electricity or gas supply).
Rules on service interruptions, restoration, and emergency response.
Customer service requirements, including complaint handling.
Safety and Reliability
Safety standards for equipment, pipelines, and distribution systems.
Requirements for inspections, maintenance, and reporting incidents.
Emergency preparedness and coordination with state agencies.
Consumer Protection
Rules for disconnections, reconnections, and deposits.
Protections for vulnerable customers, such as low-income or senior citizens.
Procedures for resolving disputes and complaints with the utility company.
Environmental and Energy Efficiency
Regulations on energy conservation programs and renewable energy initiatives.
Requirements for reporting on environmental impacts and emissions.
Reporting and Compliance
Regular reporting requirements for operations, finances, and service metrics.
Audits, investigations, and enforcement actions by PURA.
Penalties for non-compliance with regulations or statutory obligations.
How Title 16 Works
Authority: The rules are issued under Connecticut General Statutes, primarily focusing on regulating utility companies and protecting the public interest.
Purpose: Ensures public service companies operate safely, efficiently, and fairly while providing reliable services.
Enforcement: The Connecticut Public Utilities Regulatory Authority monitors compliance and has the power to impose fines, require corrective actions, or revoke approvals for non-compliance.
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